Policy

Return & Refund Policy

Damaged or unsealed jars

If your jar arrives damaged, leaking or with a broken seal, contact us on WhatsApp within 48 hours of delivery with a photo of the parcel and jar. We'll replace it free of charge or issue a full refund — your choice.

Wrong item shipped

If we've shipped the wrong size or product, we'll cover the return courier and send you the correct item at no extra cost.

Change of mind

As Shilajit is a consumable product, we can't accept returns for opened jars for hygiene and safety reasons. Unopened, sealed jars can be returned within 7 days at the customer's cost, minus a Rs. 200 restocking fee.

Cash on Delivery refunds

COD refunds are processed by JazzCash, EasyPaisa or bank transfer within 3–5 working days once we receive the returned item.

Questions? Message us any time on WhatsApp. For general FAQs, visit our Contact page.